All our clients are very important to us, that's why Santosh Sugandhalaya ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://santoshsugandhalaya.com/ ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email contact@santoshsugandhalaya.com, phone +919552588565 or other contacts provided below.
This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
Standard Returns
Please return the goods to us by sending to the address: Santosh Sugandhalaya +919552588565 Shop No 1 & 2, Shivam Apartments,, Anand Nagar, Old Sanghvi, Pune, 411027, maharashtra, India
In case of the return of the goods, we will cover the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund.
Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
Defective goods
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at +919552588565 within 2 upon purchase and provide detailed information, such as:
Proof of purchase
Order number
Product name
Information about the defect, failure or missing part of the item
Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other)
When submitting a complaint, You must indicate how You wish the claim to be resolved:
To receive store credit
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).
